TERMS OF SALE
Legal Notice
Ayoi® is a registered trademark operated by:
Ayoi® is a registered trademark operated by:
Mizketa SRL
Products
Ayoi sells packaged food products and gift vouchers for Ayoi products. The products include but not limited to:
Prices and Taxes
All prices are displayed in euros and include applicable VAT unless stated otherwise.
Delivery costs are shown before order confirmation, based on customer's selection of delivery method.
Only unopened, intact, and sealed packages are eligible for return. Return shipping costs are borne by the customer.
Damaged Parcels
Any visible damage must be reported immediately upon delivery to the logistics service provider and documented with photos. The customer must also inform Ayoi without delay.
Complaints and Dispute Resolution
Complaints may be sent to: ayoi.wow@gmail.com
Ayoi aims to respond within 2 business days. Consumers may also use the EU Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr/
Applicable Law
These terms are governed by Belgian law.
Belgian courts have jurisdiction.
Registered office: Avenue Charles Plisnier 5, 1300, Wavre, Belgium
Company number/ VAT number/ EORI number (Economic Operators Registration and Identification number): BE0651721917
Email: ayoi.wow@gmail.com
Phone: +32 497 90 29 35
Ayoi operates as a Belgian small and medium-sized enterprise (SME) and a food business operator registered in Belgium (AFSCA)
Scope and Applicability
These Terms of Sale apply to all orders placed through www.ayoi.eu by consumers located in the European Union.
Scope and Applicability
These Terms of Sale apply to all orders placed through www.ayoi.eu by consumers located in the European Union.
These Terms of Sale also apply to all orders placed through email and Ayoi's social media accounts.
By placing an order, the customer confirms having read and accepted these terms.
Products
Ayoi sells packaged food products and gift vouchers for Ayoi products. The products include but not limited to:
- freeze-dried fruits,
- snacks,
- food ingredients.
Prices and Taxes
All prices are displayed in euros and include applicable VAT unless stated otherwise.
Delivery costs are shown before order confirmation, based on customer's selection of delivery method.
Ayoi reserves the right to change prices at any time, without affecting confirmed orders.
Orders and Payment
Orders are confirmed only after full payment is received.
Orders and Payment
Orders are confirmed only after full payment is received.
All payments must be made in advance, including for local pickup orders.
Ayoi reserves the right to refuse or cancel an order in case of suspected fraud, incorrect information, or force majeure.
Gift Voucher – Conditions of Use
Gift vouchers may be redeemed by entering the voucher code via the “Promo Code?” field in the shopping cart. The voucher value is deducted from the total order amount, including delivery costs. If the voucher value exceeds the order total, the remaining balance will be issued as a new voucher code for future use.
Gift vouchers may be redeemed by entering the voucher code via the “Promo Code?” field in the shopping cart. The voucher value is deducted from the total order amount, including delivery costs. If the voucher value exceeds the order total, the remaining balance will be issued as a new voucher code for future use.
Each voucher code is valid for single use only and is linked to the email address indicated on the voucher. The customer must use this email address when completing the order.
In case of incorrect use, mismatch of information, or misuse, Ayoi reserves the right to adjust the order to the amount actually paid or to request payment of any outstanding balance prior to delivery.
Delivery Methods
Orders are shipped within the European Union using logistics service providers such as GLS, DPD, or equivalent carriers.
Pickup point delivery
If the customer selects delivery to a pickup point, the customer is responsible for selecting and indicating the correct pickup location.
Home delivery
For home delivery, the customer must ensure availability at the delivery address at the time of delivery.
Failed Delivery and Returned Parcels
If a parcel is returned to Ayoi due to:
Local Pickup
Local pickup may be arranged in Limal, by prior agreement via email or social media. Pickup is possible only after successful advance payment (except Cash on Delivery) and confirmation by Ayoi.
Right of Withdrawal (14 Days)
Delivery Methods
Orders are shipped within the European Union using logistics service providers such as GLS, DPD, or equivalent carriers.
Pickup point delivery
If the customer selects delivery to a pickup point, the customer is responsible for selecting and indicating the correct pickup location.
Home delivery
For home delivery, the customer must ensure availability at the delivery address at the time of delivery.
Failed Delivery and Returned Parcels
If a parcel is returned to Ayoi due to:
- incorrect or incomplete address,
- absence of the recipient,
- non-collection at a pickup point,
- reshipment, subject to additional delivery costs, or
- refund of the product price only.
Local Pickup
Local pickup may be arranged in Limal, by prior agreement via email or social media. Pickup is possible only after successful advance payment (except Cash on Delivery) and confirmation by Ayoi.
Right of Withdrawal (14 Days)
In accordance with EU consumer law, customers have a right of withdrawal within 14 days from the date of receipt of the goods.
Exception for food products
Exception for food products
Sealed food products cannot be returned once opened, for hygiene and health protection reasons (Directive 2011/83/EU, Article 16).
Returns
Returns
Only unopened, intact, and sealed packages are eligible for return. Return shipping costs are borne by the customer.
Damaged Parcels
Any visible damage must be reported immediately upon delivery to the logistics service provider and documented with photos. The customer must also inform Ayoi without delay.
Complaints and Dispute Resolution
Complaints may be sent to: ayoi.wow@gmail.com
Ayoi aims to respond within 2 business days. Consumers may also use the EU Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr/
Applicable Law
These terms are governed by Belgian law.
Belgian courts have jurisdiction.