Delivery, Pickup and Returns

Delivery

Ayoi offers both local picking up in Limal (1300 Belgium) and parcel delivery to your Home/Office Address or DPD Pick-Up Point.

The default parcel delivery option is home delivery to the address provided above. If nobody is available to receive the parcel, we recommend choosing a DPD Pick-Up Point as the delivery destination by using "Add a comment" during checkout.

Ayoi delivers orders within the European Union using DPD, or equivalent carriers.

For islands and remote areas in EU, there are additional surcharges so please contact us to calculate the total delivery cost for you.

Delivery times are indicative and depend on the carrier.

Here is the estimation:

– Belgium, Germany, Netherlands and Luxemburg 2 to 5 working day

– Other countries in Europe 3 to 10 working days.

For remote areas, islands, overseas territories that are economically part of Europe, but geographically outside Europe, and countries outside Europe, please contact us to calculate the total delivery cost for you.

Free Delivery and Charges

Delivery charges for Ayoi freeze-dried fruits and fruit snacks within Europe.

Free delivery is available when the minimum order value shown in the table is reached.

Local Pickup

Customers may request local pickup in:

Limal

Pickup is available only after confirmation by Ayoi for:

the product availability
successful advance payment

For Cash-on-Delivery payment method, customers must have the exact amount of cash ready.

Ayoi does not provide change, currency exchange, or discounts.

Home/Office Delivery

For home delivery, the customer must ensure availability at the delivery address.

📦 If nobody is available to receive the parcel, the carrier may redirect the parcel to a nearby DPD Pick-Up Point.

⏱️ If your parcel is delivered to a DPD Pick-Up Point, please collect it within the carrier's collection period. Uncollected parcels may be returned to Ayoi.

For example,

DPD: 1 delivery attempt. incl. 1-hour Predict, afterwards delivery to the neighbours or redirection to the nearest Pickup parcelshop (same day/next working day at the latest).

Pickup Point Delivery

If you prefer delivery to a DPD Pick-Up Point, please enter your preferred location in "Add a comment" during checkout.

the customer must correctly indicate the pickup point (📍 Find your DPD Pick-Up Point here), or simply tell us to choose the nearest available Pick-Up Point for you.
the customer must collect the parcel within the carrier’s indicated timeframe.

Failure to collect the parcel may result in its return to Ayoi.

Returned Parcels (Undelivered Orders)

If a parcel is returned to Ayoi due to non-collection, absence, or address issues, the customer may choose:

reshipment (additional delivery cost applies), or
refund of the product price only.

Delivery costs are not refundable.

Returns

Customers have a 14-day withdrawal period from the date of delivery. Returns are accepted only if:

the product packaging is unopened,
the packaging is intact and sealed.

Return shipping costs are paid by the customer with an appropriate packing and box to protect the products, and tracking number.

Please notify Ayoi (ayoi.wow@gmail.com) before returning the product(s) back.

Damaged Parcels (DPD Procedure)

If a parcel is damaged:

Check the parcel immediately upon delivery.
Report the damage to the carrier without delay.
Take clear photos of:
- outer packaging,
- inner packaging,
- damaged products.
File a claim directly with the carrier DPD.
Inform Ayoi by email (ayoi.wow@gmail.com) with the order number and photos.